Privacy Policy

Effective January 1, 2026

Artisan Springfield Concrete and Masonry, springfieldconcreteandmasonry.com, projects@springfieldconcreteandmasonry.com

Who this policy covers

This policy explains how Artisan Springfield Concrete and Masonry handles the information you share when you visit our website, fill out our form, or call us about a job. We're a masonry contractor in Springfield, IL, and we collect only what we need to answer your questions, schedule an estimate and do the work.

It applies to every page of our site, from the home page to our service and city pages. If you want to know more about who we are before you reach out, our About page covers that.

What information we collect

When you fill out our contact form, we receive what you type into it, usually your name, phone number, email address, the address of the property and a description of the job. The form is handled by an outside form service, so your answers pass through that service on their way to us.

When you call or email us, we keep a record of the conversation details you give us, such as your contact information and notes about the work, so we don't have to ask you twice.

When you browse the site, analytics tools and cookies may collect general information about your visit. That can include your device and browser type, the pages you viewed, how long you stayed, the site that sent you here and an approximate location based on your internet connection. This information doesn't tell us your name.

How we use cookies and analytics

Cookies are small files your browser stores so a site can remember things between visits. We use them, along with analytics tools, to see which pages people find useful and which ones need work.

You can block or delete cookies in your browser settings at any time. The site will still work, though some features may not remember your choices.

How we use your information

We use what you send us to reply to you, set up an on-site estimate, prepare a quote, schedule and complete the work, and follow up afterward if something needs attention.

We use analytics information only in summary form, to understand how the site is used and to improve it.

We don't sell your personal information, and we don't rent or trade it to anyone for their own marketing. We share it only with the service providers that help us run the site and the business, such as our form and website hosting services, and only as far as they need to do that job. We may also share information if the law requires it.

How long we keep it

We keep your contact details and job records for as long as we need them to answer your request, complete and stand behind the work, and keep the business and tax records the law asks of us. When we no longer need information, we delete it or remove anything that identifies you.

Analytics information is kept in summary form and isn't tied to your name.

How we protect it

We limit access to your information to the people who need it to handle your job, and we use reputable services to run the site and the form. No website or storage method is perfectly secure, so we can't promise that information will never be exposed, but we take reasonable steps to keep it safe.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it if it's wrong, or ask us to delete it. We'll do what you ask unless we have to keep certain records by law, and if so we'll tell you why.

You can also ask us to stop contacting you at any time. Depending on where you live, you may have additional rights under your state's laws, and we'll honor any request those laws give you.

Children's privacy

Our site is meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.

Changes to this policy

We may update this policy when our site or the services we use change. The current version will always be posted on this page, so check back here if you want to see how we handle your information.

How to raise a privacy concern

If you have a question about your information, want to make a request, or think something has been handled wrong, call us at (217) 210-0722 or send us a message through our Contact page. Tell us what you need, and we'll get back to you within 1 business day.